How can we help?
Frequently asked questions
Pre-orders
How does a pre-order slot work?
Each slot is one import batch. You reserve items with a deposit before it closes; we buy after it closes and deliver when the batch arrives.
Is there a limit on how many I can order?
No. Order as many as you like before the slot closes.
What happens to my deposit if the slot is cancelled?
You get a full refund to the number or card you paid with.
Products
Are your cosmetics genuine?
Yes. Cosmetics come only through licensed, documented suppliers, and every box shows its batch number and expiry date.
Can I use a coupon on a pre-order?
Coupons and gift cards work on in-stock products only.
Delivery and returns
How long does delivery take?
In-stock items: 1–2 days inside Dhaka, 2–4 days elsewhere. Pre-orders: around the arrival date shown on the slot.
Something arrived damaged. What do I do?
Report it within 48 hours with a photo or unboxing video, and we will replace or refund it.
Can I pay cash on delivery?
Yes for in-stock items. Pre-orders need a deposit; the balance can be paid in cash or online.