Pre-order deposits
Pre-ordered items are bought for you from the supplier once the slot closes, which is why a deposit can't be returned after that point.
Damaged, faulty or wrong items
If something arrives broken, leaking, expired, fake-looking or not what you ordered, we will replace it or refund you in full, including delivery.
- Tell us within 48 hours of delivery.
- Send a photo or an unboxing video showing the parcel being opened. It is the fastest way to approve your claim.
- Keep the item and its packaging until we confirm.
Changed your mind
In-stock bags, wallets, hair accessories and beauty tools can be returned within 7 days if they are unused, with tags and original packaging. You pay the return delivery, and we refund the item price once it reaches us.
What can't be returned
For hygiene and safety, these can only be returned if damaged, faulty or wrong:
- Opened or used skincare
- Opened or used makeup
- Earrings
- Items with a broken seal
- Clearance sale items
Refusing a parcel at the door
If you refuse a cash-on-delivery parcel without a valid reason, we may ask you to pay the delivery charge in advance before accepting your next cash-on-delivery order. For a pre-order, refusing the parcel means the deposit is not refunded.
How to request a return
- 1Open your order. Go to Your orders and choose “Return or report a problem”.
- 2Tell us what happened. Pick a reason and add your photo or unboxing video.
- 3We review it. Usually within 24 hours. We may call you to confirm.
- 4Pickup or refund. We arrange a pickup if needed, then send your refund.
Online return requests open with order tracking. Until then, message us on Facebook.
How refunds are paid
- To the same bKash or Nagad number, or card, you paid with.
- Cash-on-delivery orders are refunded to a bKash or Nagad number you give us.
- Within 3–5 working days of approving your return or cancellation.
- You get an SMS with the transaction ID when the refund is sent.