Who we are
Glamor & Bloom sells imported beauty products and accessories in Bangladesh through this website, Facebook Messenger, phone and in person. In this policy, "we" means Glamor & Bloom, Mirpur, Dhaka-1216, Bangladesh.
What we collect
- Contact and delivery details: your name, phone number and delivery address.
- Order details: what you ordered, when, the amount, how you paid and the delivery status.
- Payment confirmations: the transaction ID from bKash, Nagad or our card payment provider. We never see or store your card number or PIN.
- Messages: what you send us on Messenger, by phone or by email about an order.
- Reviews and photos you choose to post after delivery.
- Basic device data: browser type and pages visited, to keep the site working and secure.
How we use it
- To take, confirm, pack and deliver your order, and to collect any balance due.
- To update you about your pre-order, from slot closing to delivery.
- To handle returns, refunds and questions.
- To prevent fraud, for example by checking cash-on-delivery history before shipping.
- To plan future batches from overall sales.
- To send offers, only if you agree. You can stop them at any time.
We do not sell your personal information.
Our live orders page
To show that orders are real and delivered, every order appears on our public live orders page. It shows only:
Your full name, phone number, address and the products you bought are never shown. Your full name never leaves our system: only the masked version is sent to the page.
Messenger and our assistant
When you message our Facebook page, an automated assistant may answer first, help you place an order and send you a confirmation. A person from our team can see the conversation and take over at any time. Your messages are processed by the AI service we use to write replies and are not used to advertise to you.
How long we keep it
We keep order and payment records for 5 years for accounting and tax purposes. Messages are kept for 12 months. If you close your account, we delete or anonymise your details except where we must keep records by law.
Your choices
- Ask for a copy of the information we hold about you.
- Correct your name, phone or address in your account, or ask us to.
- Ask us to delete your account and personal details.
- Stop offers and promotional messages at any time.
See Data safety for how to make a request.
Contact us
Questions about your data: rxalphatech@gmail.com · 01410998900 · Messenger. We reply within 7 working days. If we change this policy, we will update the date at the top and tell you about important changes.